FR
ENHacked, disabled or locked-out account
We tell you what is possible, what is not, and we prepare every step with you.
An Instagram account closed "for not following community standards". A YouTube channel taken over by someone else. An account that no longer accepts your codes. The platform's support does not answer, or answers with an automated message. You are not alone: it is the request we receive most.
One thing has to be said first: only the platform can restore an account. Nobody can do it from outside, and those who promise it for a fee cost you time, sometimes more. What we do is the rest: understand your situation, identify the routes that really exist, prepare the file with you and protect what you still have.
Three situations, three paths
Your account was disabled by the platform.
Instagram, Facebook, TikTok: the internal appeal failed, or never got an answer. Since 2024 there is a European route, free and independent, that most people do not know about. It has a time limit. We check that your case qualifies and prepare the file with you.
Your account was hacked.
Google, YouTube, Microsoft, a social network: someone else controls it. The recovery request is prepared with the right details, from the right device. And once the account is back, the most important part remains: making sure it does not happen again.
You can no longer sign in.
Two-factor authentication rejects your codes, the backup phone has changed, the recovery address no longer exists. Two checks settle part of these cases. For the others, it depends on the platform: Google or Microsoft have an ownership-based recovery procedure, and we prepare it with you; others, such as Discord, never lift two-factor authentication without a backup code, and we will tell you so rather than charge you for nothing.
How it works
- You describe the situation in the form below. It never asks for a password, a code or an identity document, and we never will.
- We answer within one working day. If we can see straight away that we have nothing useful to offer, we say so, free of charge, with the right addresses.
- The assessment: €120. A 30 to 45 minute video call, on your own device, or a written exchange if you prefer, then, within two working days after that exchange and receipt of the details asked for, a written document: your situation, the routes that exist and their limits, the steps in order with the exact pages, the evidence to gather, the deadlines that matter, and what to do to protect your other accounts. If no route exists, the document says so plainly.
- If you want, we go further. Drafting the appeal file, preparing the recovery request, securing the account after recovery. Each engagement is quoted in writing after the assessment, with what it includes, the number of exchanges and its end date.
What we never do
- Promise an outcome. The decision belongs to the platform.
- Act on your account for you. You keep control, we guide.
- Receive a password, a code or an identity document.
- Bypass anything. Official routes only: the platform, the European dispute body, GDPR, the data protection authority.
For professionals
If your business ran on that account, the next question comes quickly: how do you stop depending on an account you do not own? Our studio, Adinav Digital Studio, builds websites their owners manage themselves. We talk about it if you wish, separately.
Describe my situation
FAQ
How long does it take?
An answer within one working day. The written assessment within two working days after the call and receipt of the details asked for. What follows does not depend on us: a platform usually answers within days to a few weeks; the European dispute body announces up to 90 days, 180 for complex cases.
Can you recover my account for me?
We guide you through the official recovery process; we cannot guarantee that access will be restored. What we do is give your request its best chance and keep you from the mistakes that make it fail.
My account was disabled a long time ago.
The European route has a six-month limit after the platform's decision. Write to us with the date: we will tell you at once whether it is still open.
Where are you?
In the Gard, in the south of France. We work with clients everywhere, by video. For an account recovery that is even better: it is done from the device and the connection you normally used.